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Starting in 2011, implementation of Personal Research Sessions, or PRS, not only showed librarians at College of the Holy Cross the success of one-on-one research appointments, but also led the reference program on a path of service-centered changes. This path includes fewer hours on the physical desk, a system of on-call reference shifts, an increase in reference student worker training, a semester-to-semester increase in PRS, and new goals for assessment. We discuss the state of student research at Holy Cross and our approach to reference service


This is an Accepted Manuscript of an article published by Taylor & Francis in The Reference Librarian on 21/06/2016, available online:[



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